24/7 Technical Assistance & Support

Affordable, yet comprehensive, technical services

Technical Assistance available anytime, anywhere. This program provides affordable, yet comprehensive, technical services from remote and on-site support to data backup and protection against security threats.

Remote Tech Support – Like Problems Resolved Quickly?

We can resolve most of your technical issues remotely. We leverage new technologies to allow our Technicians to remotely take control of your computer, troubleshoot and resolve your issues. Our technicians are available to solve your technology problems 24 hours a day 7 days a  week.

In this modern age, you no longer need to drag your computer down to an expensive computer repair shop every time you have an issue. We can fix most computer issues over the internet in minutes.

You need not worry about the security of our technicians connecting to your computer. Our technicians connect to your computer using a secure encrypted connection. If necessary, you can disconnect the technician at any time. Once a support session is terminated, technicians cannot connect to your computer again without your permission.

Onsite Technical Support – Need a Technician to Deliver?

We have over 14,000 trained, licensed, and certified technicians who can resolve your technology issues at your location. Our technicians are A+/MCP/MCSE certified and provide real-world technology solutions for most hardware and software issues. Technicians can be dispatched to your location as soon as the same business day. Our onsite support covers more than basic computer issues; services include support for:

  • Data Recovery
  • Wireless Network Installation
  • New Computer Installation
  • Memory Upgrade Installation
  • HD TV Installation
  • Broadband Repair or Install
  • System Tune-Up
  • Printer Service
  • Spyware Removal

Self-Help Database – Fix Problems Yourself and Save Money

Members have access to our extensive knowledge base system with over 120,000 support tips and tools for both software and hardware issues. No more calling company-to-company to solve multiple problems. Our knowledge base system supports multiple providers and solutions. Products supported  include:

  • Microsoft Applications
  • Adobe Applications
  • Corel Applications
  • Websites & Apps
  • Citrix Applications
  • Smartphone Troubleshooting
  • Printer Issues
  • Symantec & McAfee
  • RSS Feeds
  • Mozilla Firefox
  • Apple OS
  • And More…

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