Frequently Asked Questions

Alliance Health is an Alliance Direct Benefits package that bundles everyday non-insured healthcare benefits and services access + savings for members and families—including 24/7 doctor access with Teladoc, mental health support, dental savings, Rx savings, vision discounts, and more.

No. Alliance Health is not health insurance. It provides access to insured and non-insured benefits and discount programs that can help reduce out-of-pocket costs.

Alliance Health includes Teladoc® Health, a national network of U.S. board-certified physicians who provide phone and online video consultations and can recommend treatment and write short-term prescriptions when appropriate.

The Teladoc benefit is available to members with no consult fees, 24/7/365 availability, and in most cases you can speak to a doctor in under 30 minutes (average).

Sinus infections, respiratory conditions, allergies, bronchitis, sore throat, pink eye, and cold/flu (for non-emergency care).

Yes—Teladoc consults for children under 18 must be accompanied by a parent/guardian (or approved consenter).

Teladoc Mental Health Complete (MHC) uses a stepped-care approach and includes digital tools, coaching, therapy, psychiatry, and crisis support. Pricing listed: Therapy: $99/visit; Psychiatry: $245 initial visit / $109 follow-up.

Digital programs + Coaching: included at no additional cost.

Nutrition Counseling (via Teladoc) connects members with registered dietitians and supports specialty areas like diabetes, sports nutrition, gastrointestinal disorders, and prenatal care. Benefit available at a $61 consult fee and includes a personalized nutrition guide with meal plans and shopping support.

Teladoc Dermatology provides access to board-certified dermatologists via web/app for a $93 consult fee. Members can share images and receive a diagnosis in 2 business days (average within 8 hours), and the consult includes one follow-up question within 7 days.

The dental benefit is administered by Careington International Corporation with access to one of the largest dental networks nationwide and offers 5%–60% savings on “virtually all dental procedures,” with no waiting period and no limits on the number of visits.

If your membership join date is on the 16th or after, the dental benefit effective date is the 1st of the next month. The plan is not available in Utah, Vermont, or Washington.

The vision benefit is VSP® Vision Savings Pass, including a $50 eye exam rate, 15% savings on contact lens exams, special pricing on glasses/sunglasses, and unlimited use of materials throughout the year. The plan is not available in Utah, Vermont, or Washington.

Members save 10% on retail charges for services at MinuteClinic® locations (walk-in clinics inside CVS Pharmacy® or Target® stores).

This is a mail-order discount program through CVS Caremark® for 90-day supplies of maintenance medications delivered to your door. No deductibles, no annual maximums, no claim forms, and no extra cost for shipping.

Members can access discounted imaging at 2,600+ credentialed providers nationwide, with 40%–80% off MRI, CT, and PET scans through Galaxy Health Network’s partnership with KIS Imaging.

DirectLabs provides access to major clinical labs with up to 80% off typical lab costs and a doctor’s appointment is not necessary. Tests are through CLIA-certified accredited labs (the same type used by physicians).

Patient Advocates can help negotiate lower prices or payment schedules, help locate specialists/providers, coordinate medical record transfers, and resolve billing/administrative issues. Not available in AK, CA, OK, RI, UT, VT, WA.